Experience

IT Operations Analyst – Wells Fargo

West Des Moines, IA | 2023

Part of a large-scale imaging operation preparing enterprise devices for deployment. Executed automated build and configuration processes across hundreds of machines daily, ensuring consistency and compliance with internal standards. Gained first-hand insight into enterprise logistics, quality control, and the precision required to keep a massive system running smoothly.

Technical Support – Life Care Services

West Des Moines, IA | 2022 – 2023

Supported enterprise users through a large-scale identity migration and modernization effort. Balanced direct user support with system-level troubleshooting, strengthening both communication and backend skills.

Infrastructure Engineer – John Deere

Des Moines, IA | 2022

Delivered network and systems support in a global enterprise setting. Engaged with engineers to stabilize and optimize infrastructure performance across multiple teams. Developed deeper understanding of network architecture, uptime culture, and scalable design.

Help Desk Support Specialist – Wright Service Corp

Des Moines, IA | 2021 – 2022

Provided full-stack desktop and network support within a fast-growing company. Focused on stability, user experience, and process efficiency while maintaining secure, compliant environments.

Account Manager / Administrative Assistant – Edge Realty Group

Garden City, NY | 2014 – 2021

Managed daily operations and technology integration for a real-estate firm. Supported internal IT systems, handled client coordination, and built small digital workflows to improve office productivity.

Lifeguard / Supervisor – W&L Pools

Long Beach, NY | 2013 – 2019

Seasonal lifeguard for community and oceanfront facilities. Began as a Grade 1 pool lifeguard and advanced to Grade 3 ocean certification, developing strong situational awareness and crisis response skills. Promoted to Supervisor, managing a dozen locations, coordinating schedules, and mentoring lifeguards to maintain safety and operational standards across sites.